How we help you plan your log home
The Original Log Cabin Homes
The Original Log Cabin Homes
Customer Service Built on Decades of Experience
At The Original Log Cabin Homes, customer service is not a department added to the business. It is part of how we have operated since 1987.
Building a log home is a major project, and customers need more than a materials package. They need clear communication, knowledgeable people, dependable follow-through, and a company that understands the process from the first conversation through design, production, delivery, and beyond.
Over nearly four decades, we have continued to refine the way we work with customers so that each stage of the experience is clear, organized, and supported.
Honesty, integrity, superior customer service, quality products, respect, and excellence remain core values throughout The Original Log Cabin Homes.
Since 1987
Customer Service Refined Since 1987
The Original Log Cabin Homes has helped customers plan and purchase log homes since 1987. During that time, we have worked with homeowners on projects ranging from straightforward cabin designs to highly customized homes and unique building sites.
That experience has helped us develop and refine an internal action plan focused on keeping customers informed, identifying needs early, coordinating the different stages of the project, and making sure questions are addressed as the home moves forward.
The process has evolved over the years, but the objective has remained the same:
Provide each customer with a knowledgeable point of contact and a clear path through the log home process.
What Customers Can Expect
Consistent Standards Throughout the Project
Every log home project is different, but the standards we expect from our customer service team remain consistent.
Clear Communication
Customers should understand what is happening with their project and know who to contact when questions arise.
Our team works to provide clear information and maintain communication as the project progresses.
Knowledgeable Support
Log homes involve specialized materials, design decisions, production details, delivery coordination, and construction considerations.
Our customers benefit from working with people who understand the log home industry and the products we provide.
Follow-Through
Good customer service is not simply answering a question when the phone rings. It means following through on commitments, coordinating information, and helping keep the project moving in the right direction.
A Personal Point of Contact
Customers are not expected to navigate the process alone. Our customer service structure is designed to provide a consistent point of contact who can help coordinate questions and information throughout the project.
Experience Across the Company
Knowledge That Extends Beyond Customer Service
Customer service does not operate independently from the rest of The Original Log Cabin Homes.
Our representatives work within a company that includes experience in log home sales, design, manufacturing, materials, delivery, and construction support. That broader knowledge helps customers receive answers that reflect the complete project rather than only one part of it.
Our long-tenured staff is one of the strengths of the company. The Original Log Cabin Homes has team members whose experience in the log home industry reaches back through the 1970s, 1980s, and 1990s.
That institutional knowledge is difficult to replace, and it continues to shape how we support customers today.
Continued Improvement
Continued Customer Service Training
Experience matters, but we also believe customer service skills should continue to develop.
Customer service representatives participate in continuing customer service education designed to strengthen communication, active listening, problem-solving, and professional interaction.
Training Areas Include
- Telephone etiquette
- Trust and rapport building
- Active listening
- Problem solving
- Interpersonal communication
- Professional email communication
Helping Customers Move Forward
Supporting Customers Through a Complex Process
A log home project involves many moving parts.
Customers may be making decisions about:
Our role is to help make those decisions easier to understand and to connect customers with the appropriate people and information as questions arise.
The goal is not to overwhelm customers with the entire process at once. It is to help them understand the next decision and keep the project moving forward.
Built for the Long Term
A Customer Experience Built to Last
The Original Log Cabin Homes has remained in business since 1987 because long-term relationships, quality products, and customer experience matter.
Our customer service approach has been refined through decades of working with homeowners across a wide range of projects and locations. We continue to evaluate how we communicate, coordinate projects, train our staff, and support customers because every project gives us another opportunity to improve.
Our objective is simple:
Give customers the information, communication, and support they need to move through their log home project with confidence.
Designing the Great American Dream
Design & Blueprints
Thank you for visiting MyLogCabin.com! We are proud of all our featured designs and standard floor plans at The Original Log Cabin Homes, but perhaps what you have been imagining is a little different. The Original Log Cabin Homes has your log home design solution! We offer “custom” log home design services to create the home of your dreams!
Today’s log homes offer the modern amenities and luxurious features available in any other home. With The Original Log Cabin Homes, you can choose the architectural details that you desire when deciding upon your log home floor plans. The Original Log Cabin Homes can customize your log home with windows, doors, fixtures and special accents.
In addition, you may include special roofing, custom decking systems and coordinating companion structures such as barns or garages in your house plans so the log home builder can complete everything at the same time.
Our log home design team will work with you to transform your basic ideas, dreams and needs into a home with the features you want. Our home log design process is is completely computerized and allows design flexibility. This Computer Aided Design Process is referred to as “CAD”. This process renders your house plans into a complete set of preliminary blueprints for your review. These blueprints include scaled CAD log home floor plans and exterior elevations plus a complete list of specifications. You can then make any number of changes to your log cabin plans before the log home builder begins construction. After revisions are made, we will send you “final” preliminary blueprints which are suitable for loan applications and log home builder quotes.
Have questions about building a log home?
Whether you are just beginning to look at floor plans or already planning a specific project, our team is available to help answer questions and explain the next steps
